When you are using an Exchange account then, by default, Protected View for all attachments from internal emails is disabled while it is left enabled for external emails. Disabling Protected View for internal emails only To disable this see Don’t open Word attachments in Reading Layout. Note 2: Word documents may get opened in the Reading Layout. This can be disabled as described in Do not always ask before opening this type of file. Note 1: You now may get prompted to Open or Save the attachment first. Once disabled, Word, Excel and PowerPoint attachments will open directly in edit mode.
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